FREE LOCAL SHIPPING!
Carl’s
Cycle would like to say thanks to all of our local customers! Effective
immediately we will be offering FREE SHIPPING on standard orders of $75.00 or more to all retail customers within our 2-day shipping area.
Here is
how it works:
-
Customer must be within Carl’s 2-day shipping
area. See list below
-
Customer will receive FREE shipping on “non-oversize” items totaling $75.00 or more.
-
Customers must purchase items through Carl’s Cycle
Sales website. (NO EXCEPTIONS)
Carl’s 2-day shipping area includes:
Products defined as “oversize,” such as bodywork,
may not be eligible. Purchasers of large items will receive email notification
if items are deemed “oversize”. Offer is for retail
customers only, dealers are not eligible.
Note: carlscycle.com will not indicate free shipping in the final order
total. Promotion is entered by a cashier once the order detail has been
approved and processed.
PLEASE READ:
Notifications
Email
Notifications: Our email notifications are designed to expedite the online
ordering process and keep customers informed. We keep full records of all email
correspondence to trace any errors that might occur. To guarantee
processing of your order please observe all email notices and respond
accordingly. If you do not respond accordingly your order could be subject to
cancellation.
Shipping and Handling
Shipping and Handling Charges: Shipping and
handling charges are based on total price of your order. Oversized or heavy
items may have an additional shipping cost. This charge may not be calculated
until the order is being prepared.
We will notify you if there is an increase in
the shipping charge or your order prior to billing and shipping.
International Orders: Shipping costs displayed
on our website do NOT reflect international rates. Upon placing and
international order, you will receive an email with shipping costs to your
destination.
Shipment By UPS: We
ship via UPS Ground or US Postal Service in the continental US. Shipments to
Delivery Time: Allow 4-10 business days for
delivery of non-backordered or special ordered items in the continental US.
Allow additional time for shipments to
Consolidated Shipments:
Entire orders will be shipped together if possible.
We are not responsible for
errors made by UPS, Fed-Ex, USPS or any other shipping service.
Returns and Exchanges
General: All returns must be postmarked no later
than 30 days from the original customer shipment date. Returns and exchanges
must be in new condition and must include all instructions and original packing
material. Customer pays all return shipping charges. Include a copy of your
packing list with all returns.
Original shipping and handling charges are not
refundable. Returns must be preauthorized by us and are subject to a 20%
re-stocking fee. These amounts will be deducted from the original amount billed
and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect
item no extra charges will be incurred. We will replace incorrect items and pay
the additional shipping charge.
Incorrect Size: No charge for exchange. We will
exchange customer orders that do not fit, if the customer requests the same
item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders
can be exchanged for any other item without paying the restocking charge.
However, the customer will pay the additional shipping and handling charge. The
replacement item must be of equal or higher value of the original item.
Return Shipping Instructions: Return via prepaid
UPS or
Return/Exchange Instructions: Enclose a copy of your packing list or Email Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
Sales Tax
Sales tax is charged on
instate orders if required by law.
Payment Methods
Orders accepted via secure
online order form ONLY. Most major credit cards are accepted. Credit card
purchases verified for your protection.
Special Ordered Items
Special Order: If an item
requires special ordering, we will notify you via email and give you a
“proceed” or “cancel” option.
Filling special orders:
Special orders will be filled before new orders when the special ordered items
become available.
Delivery Time: Allow 7-10 business days for us
to receive special order items and allow an additional 4-10
business days for delivery of special ordered items in the continental
US. Allow additional time for shipments to
Backordered Items
Backorders: If an item is
backordered, we will notify you via email.
Shipments scheduled more
than 30 days after the order date: We will notify you via email and give you a
cancellation option.
Filling backorders:
Backorders will be filled before new orders when the backordered items become
available.
Policies
Individual product
descriptions are claims of the manufacturer and/or distributor and are not
guaranteed accurate. Prices subject to change without notice.
Mistakenly posted prices on the website do not obligate us to those incorrect
prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order's
privacy and security over the web, with all transactions utilizing an SSL
secure server connection. Verisign, Inc., provides our Secure Server Certificate through PowerSports Network, Inc.